A
Customer�s View
By Michael Hansen
As small to medium businesses, corporations, law enforcement and
government agencies balance greater demand and availability with budget
constraints; they are forced to look within their organizations to find places
where efficiencies can be gained. Many of them have adopted software
applications to streamline their maintenance processes. Most have had marginal
success in implementing this type of software. The main reason these
implementations fail is because the maintenance organization is unwilling to change
their processes in order to make the software a fundamental part of their
processes. The software must become the core of the process and not just some
adjunct to it. Today�s aviation management software can provide work order
management and tracking, inventory purchasing and management, aircraft
component and inspection / overhaul tracking, and aircraft maintenance
projections and cost analysis. These applications can run stand-alone or within
a network and can manage many aircraft of different types, all with a very
affordable investment in money and time.
Century Helicopters, Inc. has integrated an aviation software
application throughout its organization. We chose to use a program called
CompuTrak. Century Helicopters, Inc. is a Bell Helicopter and Schweitzer
Aircraft Customer Service Center and manages several different types of
helicopters with CompuTrak. Century�s customers consist of private owners,
fleet operators, law enforcement agencies, and federal government agencies. The
success of the implementation has hinged on the fact that the software is the
core of their process.
The Process
Century Helicopters has organized its maintenance processes in order
to take full advantage of what CompuTrak has to offer and eliminate as much
inefficiency as possible. The process that an aircraft goes through once it
hits the ramp is described below.
Aircraft Arrives
When the aircraft arrives, a technician will record the time on the
Hobbs meter and take this to any one of five computers on the hangar floor. The
time will be input into the computer and a new work order opened. The software
will generate a list of items that are required to be completed based on the
Hobbs time entered. The software supports a Hobbs time correction factor so
that if the meter is replaced, the technician does not have to worry about
correcting the total time manually, the computer will do this automatically.
The component and inspection items, along with any customer requests, are each
logged to the work order as a separate discrepancy. Armed with the discrepancy
list, technicians are now ready to begin work on the aircraft.
The Work Begins
As each technician performs work on the aircraft, his or her time is
logged into the computer under the appropriate discrepancy. This allows the
work of each technician to be tracked to ensure each item is completed and to
ensure that the work is done in a timely fashion. Checks and balances such as
these ensure a high-productivity environment is maintained, while still
focusing on safety and quality.
If a part is required to complete one of the discrepancy items and
it is not found in inventory, it will have to be ordered. The Parts Department
uses the same software application to create a purchase order and receive the
part from the vendor. When the purchase order is created, the part is linked to
this specific work order so that a check can easily be made to ensure the part
was installed on the aircraft and the appropriate amount billed to the
customer. This check can also be used to ensure parts not used on this work
order, but ordered for the work order can be returned or resold. This helps to
keep inventory levels down, thus reducing costs.
When the part is received from the vendor, the software assigns a
unique tracking number to it and prints a label with this number and a bar
code. The technician is notified that the part has been received and he or she
can now retrieve it. The technician can either enter the tracking number or
scan the bar code to post the part to this work order.
The Work Is Completed
When all work has been completed on the work order and a test flight
performed to ensure everything is correct and there are no other discrepancies,
the status of the work order is changed to pending so that technicians do not
accidentally post any more labor or parts to this work order.
CompuTrak has the capability to track the weight and balance
information for each aircraft. If a new radio or infrared camera were installed
as part of the discrepancy list, these items can easily be added or removed
from the weight and balance and a new report generated. The program can also
run a variety of scenarios for pilot. The pilot can generate reports based on
specific mission requirements, such as full fuel and infrared camera installed,
and keep them with him so they can quickly respond as the mission requirements
change.
The lead technician for the work order generates a logbook entry
when all work has been completed. The logbook is stored by CompuTrak and
references the work order so that it is easy to find for future reference. The
logbook entry can then be printed and pasted into the aircraft logbook.
Component and Maintenance Requirements Updated
After the logbook entry is completed, all of the component times and
maintenance requirements are updated to reflect the recent work. A report of
this information can be generated for the aircraft so that plans can be made
for future maintenance requirements.
Invoice Generated
An invoice can be generated for tracking or billing purposes. The
invoice will outline all work performed and this information can be used as a
metric for future work and budgeting purposes.
Measurement and Planning
With all of this information accessible to CompuTrak, it can easily
generate a variety of reports for planning and budgeting. The program can
analyze all of the work orders associated with an aircraft and determine its
availability, what components and inspections will be due during the next few
weeks, month, or year, and how much it costs per flight hour to maintain the aircraft.
When fuel, insurance, hangar, and pilot costs are added, a complete picture of
the operating costs becomes clear. These figures can be compared with those
published by manufacturers to determine how well the aircraft is performing.
Recently, a law enforcement agency operating a Bell 407 requested
the direct operating cost, not including fuel, per flight hour for the
helicopter. The cost for a Bell 407, not including fuel, as published by Bell
Helicopter is $281.87 US (Reference Bell Helicopter Rotorbreeze,
February 2002). With a click of a button, the software showed that the cost per
flight hour of this particular 407 was $219.18 US. The software contained data
for this 407 starting in December of 1998 with an aircraft total time of 445.3
hours up to December of 2002 with an aircraft total time of 5100.0 hours.
During this time span, there were two engine changes and a 5000 hour inspection
/ overhaul, all included. This analysis provides the agency with the
information it needs to continue to fund and operate the airborne law
enforcement program.
The idea of using a software package to manage maintenance
activities is nothing new. The key to making a program successful is making
sure that it is an integral part of your operation. These programs provide up-to-date
aircraft data when you need it as well as a virtual paper trail for your
aircraft that is all in one place. Data driven software programs provide a
repository for all of your data, which can then be mined at a later date to
answer a wide variety of questions and provide a set of metrics that you can
use to judge the performance of your operation.
CompuTrak
Tom Callen of Micro Computer Systems originally
developed CompuTrak 23 years ago. CompuTrak provides industry-leading features
and function important to those who own, operate, and maintain aircraft. Many
Federal and State Law Enforcement agencies use CompuTrak and have found
tremendous value in its ability to efficiently manage enterprise operations
ranging from budgeting maintenance requirements, inventory management and labor
scheduling. For more information on CompuTrak, please contact Tom Callen at +01
970-493-6886, tcallen@helicoptercare.com, or visit the CompuTrak web site at www.computrak.org.
A
Customer�s View
By Michael Hansen
As small to medium businesses, corporations, law enforcement and
government agencies balance greater demand and availability with budget
constraints; they are forced to look within their organizations to find places
where efficiencies can be gained. Many of them have adopted software
applications to streamline their maintenance processes. Most have had marginal
success in implementing this type of software. The main reason these
implementations fail is because the maintenance organization is unwilling to
change their processes in order to make the software a fundamental part of
their processes. The software must become the core of the process and not just
some adjunct to it. Today�s aviation management software can provide work order
management and tracking, inventory purchasing and management, aircraft
component and inspection / overhaul tracking, and aircraft maintenance
projections and cost analysis. These applications can run stand-alone or within
a network and can manage many aircraft of different types, all with a very
affordable investment in money and time.
Century Helicopters, Inc. has integrated an aviation software
application throughout its organization. We chose to use a program called
CompuTrak. Century Helicopters, Inc. is a Bell Helicopter and Schweitzer
Aircraft Customer Service Center and manages several different types of
helicopters with CompuTrak. Century�s customers consist of private owners,
fleet operators, law enforcement agencies, and federal government agencies. The
success of the implementation has hinged on the fact that the software is the
core of their process.
The Process
Century Helicopters has organized its maintenance processes in order
to take full advantage of what CompuTrak has to offer and eliminate as much
inefficiency as possible. The process that an aircraft goes through once it
hits the ramp is described below.
Aircraft Arrives
When the aircraft arrives, a technician will record the time on the
Hobbs meter and take this to any one of five computers on the hangar floor. The
time will be input into the computer and a new work order opened. The software
will generate a list of items that are required to be completed based on the
Hobbs time entered. The software supports a Hobbs time correction factor so
that if the meter is replaced, the technician does not have to worry about
correcting the total time manually, the computer will do this automatically.
The component and inspection items, along with any customer requests, are each
logged to the work order as a separate discrepancy. Armed with the discrepancy
list, technicians are now ready to begin work on the aircraft.
The Work Begins
As each technician performs work on the aircraft, his or her time is
logged into the computer under the appropriate discrepancy. This allows the
work of each technician to be tracked to ensure each item is completed and to
ensure that the work is done in a timely fashion. Checks and balances such as
these ensure a high-productivity environment is maintained, while still
focusing on safety and quality.
If a part is required to complete one of the discrepancy items and
it is not found in inventory, it will have to be ordered. The Parts Department
uses the same software application to create a purchase order and receive the
part from the vendor. When the purchase order is created, the part is linked to
this specific work order so that a check can easily be made to ensure the part
was installed on the aircraft and the appropriate amount billed to the
customer. This check can also be used to ensure parts not used on this work
order, but ordered for the work order can be returned or resold. This helps to
keep inventory levels down, thus reducing costs.
When the part is received from the vendor, the software assigns a
unique tracking number to it and prints a label with this number and a bar
code. The technician is notified that the part has been received and he or she
can now retrieve it. The technician can either enter the tracking number or
scan the bar code to post the part to this work order.
The Work Is Completed
When all work has been completed on the work order and a test flight
performed to ensure everything is correct and there are no other discrepancies,
the status of the work order is changed to pending so that technicians do not
accidentally post any more labor or parts to this work order.
CompuTrak has the capability to track the weight and balance information
for each aircraft. If a new radio or infrared camera were installed as part of
the discrepancy list, these items can easily be added or removed from the
weight and balance and a new report generated. The program can also run a
variety of scenarios for pilot. The pilot can generate reports based on
specific mission requirements, such as full fuel and infrared camera installed,
and keep them with him so they can quickly respond as the mission requirements
change.
The lead technician for the work order generates a logbook entry
when all work has been completed. The logbook is stored by CompuTrak and
references the work order so that it is easy to find for future reference. The
logbook entry can then be printed and pasted into the aircraft logbook.
Component and Maintenance Requirements Updated
After the logbook entry is completed, all of the component times and
maintenance requirements are updated to reflect the recent work. A report of
this information can be generated for the aircraft so that plans can be made
for future maintenance requirements.
Invoice Generated
An invoice can be generated for tracking or billing purposes. The
invoice will outline all work performed and this information can be used as a
metric for future work and budgeting purposes.
Measurement and Planning
With all of this information accessible to CompuTrak, it can easily
generate a variety of reports for planning and budgeting. The program can
analyze all of the work orders associated with an aircraft and determine its
availability, what components and inspections will be due during the next few
weeks, month, or year, and how much it costs per flight hour to maintain the
aircraft. When fuel, insurance, hangar, and pilot costs are added, a complete
picture of the operating costs becomes clear. These figures can be compared
with those published by manufacturers to determine how well the aircraft is
performing.
Recently, a law enforcement agency operating a Bell 407 requested
the direct operating cost, not including fuel, per flight hour for the
helicopter. The cost for a Bell 407, not including fuel, as published by Bell
Helicopter is $281.87 US (Reference Bell Helicopter Rotorbreeze,
February 2002). With a click of a button, the software showed that the cost per
flight hour of this particular 407 was $219.18 US. The software contained data
for this 407 starting in December of 1998 with an aircraft total time of 445.3
hours up to December of 2002 with an aircraft total time of 5100.0 hours.
During this time span, there were two engine changes and a 5000 hour inspection
/ overhaul, all included. This analysis provides the agency with the
information it needs to continue to fund and operate the airborne law
enforcement program.
The idea of using a software package to manage maintenance activities
is nothing new. The key to making a program successful is making sure that it
is an integral part of your operation. These programs provide up-to-date
aircraft data when you need it as well as a virtual paper trail for your
aircraft that is all in one place. Data driven software programs provide a
repository for all of your data, which can then be mined at a later date to
answer a wide variety of questions and provide a set of metrics that you can
use to judge the performance of your operation.
CompuTrak
Tom Callen of Micro Computer Systems originally
developed CompuTrak 23 years ago. CompuTrak provides industry-leading features
and function important to those who own, operate, and maintain aircraft. Many
Federal and State Law Enforcement agencies use CompuTrak and have found
tremendous value in its ability to efficiently manage enterprise operations
ranging from budgeting maintenance requirements, inventory management and labor
scheduling. For more information on CompuTrak, please contact Tom Callen at +01
970-493-6886, tcallen@helicoptercare.com, or visit the CompuTrak web site at .